Privacy Policy
Last updated: May 2026
1. Introduction
Lakemba General Medical Practice ("we", "our", or "us") is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and health information when you visit our clinic, use our website, or interact with our services.
2. Information We Collect
We may collect the following types of information:
- Personal information: Name, date of birth, address, phone number, email address.
- Health information: Medical history, diagnoses, treatment details, prescriptions, test results, and referrals.
- Medicare and insurance details: Medicare number, private health fund details.
- Website usage data: IP address, browser type, pages visited, and cookies (for website users).
3. How We Use Your Information
We use your information to:
- Provide, manage, and coordinate your medical care.
- Process Medicare and insurance claims.
- Communicate appointment reminders and health information.
- Meet our legal and regulatory obligations.
- Improve our services and website experience.
4. Disclosure of Your Information
We may share your health information with other healthcare providers involved in your care (such as specialists, pathology, and hospitals), only when necessary and with your consent where required. We do not sell, rent, or trade your personal information to third parties.
We may be required to disclose information to government agencies or other parties where required by law (e.g., mandatory reporting obligations).
5. Storage and Security
Your information is stored securely in our practice management system. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access. Electronic records are protected by access controls, passwords, and encryption where appropriate.
6. Accessing and Correcting Your Information
You have the right to access and request corrections to your personal and health information. Please contact our practice in writing to make such a request. We will respond within a reasonable timeframe and in accordance with applicable law.
7. Cookies
Our website uses cookies to improve your browsing experience. You may disable cookies through your browser settings, though this may affect some website functionality.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us: